ServiceNow - Senior Business Analyst - ITOM Module (CMDB & Discovery)
2 days a week onsite in Knutsford
inside IR35
Overall purpose of role
Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those
requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform.
Key Accountabilities
* Understand the current "as is processes"
* Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes
* Leading various ITSM customer working and focus groups to solicit requirements
* Direct interaction with customers - as well as on and off-shore development teams
* Identify areas of process and tooling improvement
* Ensure gaps are clearly defined and assessed
* Functional specification of "target state" processes
* Work closely with the development teams throughout all phases
* Produce test strategies and engage actively in the testing phase
* Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
* Work closely with BA's in other ITSM streams
* Take an active role in customer and stakeholder engagement sessions
* Take respective ownership throughout the project lifecycle
* Ongoing involvement in continuous improvement of operating process and toolset enhancement
* Conversant with Agile methods including SRUM
Stakeholder Management and Leadership
Leadership:
Holds working knowledge in concepts and practices of Leadership:
* Develops basic presentations to influence others
* Contributes to and encourages ideas; builds on suggestions of others
* Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role
* Stakeholder Management: Ability to assertively manage stakeholders at all levels, including confidently challenging requests when necessary, while ensuring alignment with business objectives (experience with Barclays is desirable)
Management:
Holds working knowledge in concepts and practices of Management:
* Can identify and map stakeholders of the project
* Demonstrates initiative and competence; supports and encourages positive working behaviours in others
* Effectively delegates tasks; provides examples of own ability to shift well from task to task
* Experienced in working in a team, creating and managing project plans
* Knows the objectives, initiatives and issues of their team & department and can use this to prioritise work
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
