The role holder will be responsible for the in-life management of People Systems specifically SAP SuccessFactors covering solution design, build, and issue management, seeking to optimise the cost to serve and the colleague experience. They are responsible for the business administration and configuration of the People Systems. As part of in-life management the role holder will play a key role in ensuring the client continues to fully exploit and benefit from future product developments working across the community, HR, vendors and other customers.
Skills required:
* Accountable for the configuration, maintenance and operation of the system(s) including:
o undertaking configuration and ensuring the associated data workbook remains up to date
o providing in-life operational support including administration and configuration changes as required
o oversee daily administration and maintenance of the system, working with internal colleagues and 3rd party vendors as required
o manage module specific role based permissions
o perform regular system monitoring, verifying the integrity and availability of the system
o manage data integrity issues (e.g. duplicate data)
o execute mass data changes as needed
o be the point of contact for escalation issues
o create and administer end user surveys to solicit feedback on processes & systems
* Responsible for managing SaaS Updates and change requests including:
o keeping up to date with vendor roadmaps and SaaS Update functionality due to be released
o reviewing vendor release notes and advising the Product Owner on mandatory and optional functionality available per release including providing recommendations on timings for deployment
o configure test and production environments within required timescales
o provide training and support to the HR Systems Testing team as required
o create and update system processes, procedures and support documentation for each release
o provide end user training and adoption materials and supporting collateral to ensure ease of use and high levels of adoption
o perform quality assurance checks on system configuration changes
Functional experience/skills
* Understanding of the HR function within a global corporate organisation including local HR legislation impacts on systems and processes
* Experience of working e2e across a service delivery value chain
* Excellent organisational and time management skills
* Clear thinker with vision, passion and energy
* Strong attention to detail
Technical experience/skills
* Knowledge of a HR SaaS solution ideally SuccessFactors
* Excellent documentation and written communication skills (workbook updates, creating support tickets, etc.)
* Experience in requirements gathering and driving true SaaS adoption
* Understanding of basic XML concepts, system development and testing
* Understanding of GUI; radio button, pick lists, and other configuration items
* Working knowledge of tools used in a run team environment e.g. ticketing tools, testing
Colleague Experience
* Strong relationship skills - both internal/external
* Strong communications skills with the ability to communicate at all levels of the organisation - to both technical and business audiences
Problem Solving
* Experience identifying problems and solving them to continually improve the colleague experience
* Experience managing a backlog of problems and initiatives and ability to prioritise this workload
* Strong problem-solving and troubleshooting skills
Please send in your latest CV
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
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