SC required
Overview of role.
·
Onsite support is
a client facing resolver group. The role involves working with the users face
to face to fix hardware issues, or software issues where the service desk are
unable to assist.
·
Working on
tickets assigned by Helpdesk/Level 2 / Self-service tickets ranging from fixing
users' hardware, correcting cabling faults, replacing users iPhones (as and
when requested by Telephony team) and software re-builds.
·
We are also
involved in moving users around buildings and even between sites. This can
range from a single user to over 50. This commonly involves out of hours
assistance.
·
37.5 hours per week covering a flexible
shift between the hours of 8am to 6pm Monday to Friday
Responsibilities
·
Prioritise and co-ordinate own and others
work schedules to ensure that business and customer needs are met and deadlines
are adhered to.
·
Able
to communicate on complex issue to meet business and customer requirements to
avoid escalations.
·
Act
in accordance with Computacenter Information Security Policies and report any
potential or actual Security events or other Security risks to the
organisation.
·
Advising
and providing support to customers to satisfactorily resolve queries and
escalating where appropriate.
·
Proven
track record of working in a team environment.
·
Be
flexible and adaptable to changing business needs and comply with any
reasonable management requests.
·
Ticket
queue management and ownership
·
Maintain
knowledge and ensure scheduling best practices are adhered to.
·
Contacting users to arrange
appointments, updating tickets and ensuring we deliver to our contractual SLA.
The onsite
engineer's responsible to prep IT kit for new starters / leavers and
installation of equipment at desks.
·
The helpdesk is
first point of contact and point of escalation for all technical support
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
