Job Title: DAP Architect
Job Summary: Responsible for designing, implementing, and managing digital adoption solutions such as WalkMe, SAP Enable Now, Whatfix, UserLane, Oracle Guided Learning, etc., to drive user behaviour change, including tooling feasibility, requirement gathering and integration. Requires a unique blend of technical expertise, user-centric design thinking, and strong stakeholder management skills. Responsible for understanding client business needs, translating them into effective DAP strategies, and leading the technical implementation of solutions using platforms like WalkMe, SAP Enable Now, Whatfix, and others.
Key Responsibilities:
· Lead discovery sessions with clients to understand their business challenges and define DAP requirements.
· Design and develop innovative DAP solutions, including the creation of interactive walkthroughs, training materials, and in-app guidance.
· Determine the optimal hosting and deployment strategy for the DAP solution, considering factors like security, scalability, and integration with existing IT infrastructure.
· Collaborate with client technical teams to ensure seamless integration with existing systems and applications.
· Develop prototypes and mock-ups to effectively communicate design concepts and gather feedback from stakeholders.
· Conduct user research and persona development to understand user needs and preferences.
· Communicate effectively with stakeholders at all levels, including business users, IT teams, and executive leadership.
· Conduct solution walkthroughs and training sessions to ensure user adoption and knowledge transfer.
· Build strong relationships with clients and internal teams to foster collaboration and drive project success.
· Lead cross-functional teams in project execution, ensuring timely delivery and alignment with client objectives.
· Monitor and report on project progress, identifying and addressing any issues or risks.
· Foster strong relationships with stakeholders, ensuring their needs and expectations are met.
· Continuously evaluate and improve digital adoption strategies to maximize user productivity and satisfaction.
Certifications/Trainings:
· Must have at a minimum one of: WalkMe DAP Advisor, DAP Analytics I & II, DAP Builder I & II, DAP Consultant, DAP Delivery Consultant, DAP Delivery Engineer, DAP Program Manager I, Whatfix certifications
Primary Skills:
· Consulting & Strategy: Digital Adoption Strategy Development, Business Transformation, Solution Design & Implementation, Stakeholder Engagement.
· User Experience & Change Management: User Research, Designing Learning Paths, Change Management Frameworks, Behaviour Change Strategies.
· Project Management: Cross-Functional Team Leadership, Client-Focused Delivery, Alignment with Organizational Objectives.
· Technical Acumen: Able to articulate technical and functional aspects of DAP into simpler terms for ease of understanding by other non-technical project roles. Demonstrate a strong working knowledge of web technologies (HTML, CSS, JavaScript) and integration methods (APIs, webhooks).
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