We are looking for a strong Business Analyst with expertise and expertise in ServiceNow, Specifically ITOM & ITSM.
The role has been deemed inside of IR35 and you will be required to be onsite 2-3 days a week.
Key Accountabilities
- Understand the current "as is" processes.
-Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes.
- Lead various ITSM customer working and focus groups to solicit requirements.
- Identify areas of process and tooling improvement.
- Ensure gaps are clearly defined and assessed.
- Functional specification of "target state" processes.
- Work closely with the development teams throughout all phases.
- Produce test strategies and engage actively in the testing phase.
- Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements.
- Work closely with BAs in other ITSM streams.
- Take an active role in customer and stakeholder engagement sessions.
- Take respective ownership throughout the project lifecycle.
- Ongoing involvement in continuous improvement of operating process and toolset enhancement.
- Conversant with Agile methods including SCRUM.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
