Job Title: Service desk analyst
Job Description:
The Technical Specialist will perform a complex range of technical work activities either remotely or directly, internally or externally to meet business and customer requirements. This role involves providing technical leadership in a specific area of expertise, collaborating with stakeholders and resolver teams, and performing problem determination and resolution support.
Key Responsibilities:
* Proactively research problems and solutions, documenting findings for the benefit of customers and colleagues.
* Communicate effectively on complex issues to meet business and customer requirements.
* Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
* Maintain technical knowledge and expertise associated with applications specific to individual customers, including regular maintenance of Knowledge base articles.
* Act as a role model for colleagues by providing guidance around technical topics and ensuring the sharing of internal best practices.
* Progress/close incidents to a satisfactory conclusion on the incident management system.
Requirements:
* Ability to identify personal development needs in line with business objectives.
* Adherence to Computacenter Information Security Policies, reporting any potential or actual security events or other security risks to the organization.
Note: This role requires a high level of technical expertise, excellent problem-solving skills, and strong communication abilities. The ideal candidate will be proactive, detail-oriented, and able to work effectively in a fast-paced environment.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
