Our client is an international IT service provider who require multiple Service Desk Engineers to provide Service Desk services to an end customer on an evening shifts from 14:00 - 22:00.
START: ASAP
DURATION: 3 MONTHS
LOCATION: EDINBURGH
RATE: £24.66 PER HOUR (INSIDE IR35)
SHIFTS: MONDAY - FRIDAY 14:00 - 22:00 (30 MINUTE BREAK)
IT Engineer - Service Desk (Windows 11 Support)
Role Overview:
We are seeking a highly skilled and customer-focused IT Engineer to join our Service Desk team. The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.
Key Responsibilities:
* Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
* Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
* Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
* Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
* Collaborate with other teams to implement and improve support processes and knowledge base resources.
* Stay current with Windows 11 updates, best practices, and new features to deliver effective support.
Required Skills and Experience:
* Proven experience in supporting Windows 11 in a service desk environment.
* Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
* Excellent customer communication and interpersonal skills.
* Strong problem-solving ability, with a methodical and patient approach to technical challenges.
* Familiarity with ITIL processes and service desk tools.
* Ability to work independently and as part of a team to deliver high-quality support.
Preferred Qualifications:
* Relevant IT certifications (e.g., Microsoft Certified: Windows Client, CompTIA A+).
* Experience with remote desktop tools and scripting (e.g., PowerShell) to automate tasks.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
