* UK SC (Security Cleared) is Mandatory
* Good Understanding of M365 like Exchange Online, SharePoint, Teams, Desktop related issues
* Providing Level 1.5 support for Teams, Outlook, Exchange Online, SharePoint issues
* Configure and manage a Teams environment, channels, chats, and Apps for end users.
* Manage Teams meetings, Phone numbers and services for Teams Phone.
* Troubleshooting and resolving user desktop / Laptops issue remotely
* Familiarity with Microsoft Security & Compliance Center tools.
* Experience in hybrid Exchange and AD environments issues.
* Understanding of Azure Active Directory (AAD) and integrations with M365.
* Prepare incident reports.
* Understanding of SSO and MFA technologies for SaaS applications.
* PowerShell scripting skills is good to have.
* Hands on knowledge of ITIL-based processes for incident, change, and problem management.
* Good to have any working experience of Intune Device management.
* Proven experience in Desktop Site, TechBar and remote support role.
* Working knowledge of desktop of M365 product and services (Teams, Outlook, SharePoint, Azure)
* Enforce ITIL-based processes for incident, change, and problem management.
* Adhere to SLAs/OLAs for incident, service request, and problem management.
* Handle tickets/service requests effectively while maintaining high-quality standards.
* Follow ITIL/ITSM best practices and Agile frameworks to ensure efficient service delivery.
* Work independently and collaboratively with cross-functional teams.
* Demonstrate excellent problem-solving, decision-making, and team coordination skills
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
