Our client based in Brussels is looking for an experienced ITSM Specialist. This is a contract role initially for 12 months with a long term extension. This role is based full time in Brussels.
Please note that a valid UK SC clearance or NATO Secret clearance is required.
ITSM Development is the process of designing, delivering, managing, and improving the way IT services are used, focusing on service delivery by providing expert guidance and support. This service requires presence in the HQ office for requirements gathering, validation and support.
The activities include:
ITSM Development: Design, develop, test, update and support the BMC ITSM code and integrations based on the current BMC ITSM ver.20.02 and future BMC ITSM versions (e.g. BMC Helix ITSM ver. 21.3) following the best practice standards.
Service Catalogue Development: Design, develop, test, update and support the BMC Service Request Definitions based on the current BMC Service Request Management ver.20.02 and future BMC ITSM versions (e.g. BMC Digital Workplace Catalogue ver. 21.3) following the best practice standards.
ITSM Reporting: Design, develop, test, update and support the BMC ITSM Reports based on the current BMC Smart Reporting version 20.02 and future BMC ITSM Reporting toolsets (e.g. BMC Helix dashboards v21.3) following the best practice standards.
ITSM Training & Support: Providing ongoing training and support to staff and end-users to ensure that they understand and can effectively use ITSM processes and tools.
ITSM Documentation: Documenting the developed and updated ITSM code, Service Request Definitions and Reports, and creating the Knowledge Articles.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
