Required : Knowledge Manager
Location : Full time on site in Basingstoke
Duration : 6 Months +
Your experience
* Developing and implementing Knowledge Management Processes, Procedures and Services, supporting the development of a multi-domain Knowledge Management System capable of supporting deployed users.
* Raising awareness of and educating the Authority's personnel about the Knowledge Management Processes and the importance of Knowledge Management.
* In accordance with the Digital Service Management Framework, develop processes and procedures.
2) Knowledge Information Management to enable collaborative working and supporting the development of First Time Fix and workarounds for Incident, Problems and Defects.
* Management of Knowledge Articles, which may include creating, reviewing and retiring Knowledge Articles; where appropriate, managing and maintaining the clients Knowledgebase Repositories;
* Provide Knowledge Articles and Known Error Records related to the Services to the Clients Knowledge Management System for any purpose as required by the client from time to time;
* Conduct regular audits of KBA's produced previously to ensure they are still current, need to be retired with a new KBA replacing it or update the current one with the correct process/procedure which is a contractual requirement.
* Contribute to Continual Service Improvement activities to ensure continued service availability to all users.
Skills (Mandatory):
* Excellent communication skills (both verbal and written) especially when producing or reviewing KBA's. Attention to detail is key.
* ITIL v3 or v4.
* Reporting and the preparation of management information to inform localised Management and the wider team of progress. This will include a skills matrix of the engineers co-located on site identifying any upskilling/courses they have undertaken along with a skills matrix / training schedule for the staff working onsite. Inserts into a Monthly Service Report recording all Knowledge Transfers undertaken within the reporting period.
* Working knowledge of Remedy.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
