Experience:
* 3+ years of experience working with Microsoft Dynamics 365 CRM (Sales, Customer Service, or Field Service modules), strong background on automation framework.
* Proven experience in CRM automation and workflow creation using Dynamics 365 and Power Platform (Power Automate, Power Apps).
* Experience integrating Dynamics 365 with other business systems (e.g., ERP, SAP, Salesforce).
Technical Skills:
* Strong understanding of Dynamics 365 CRM architecture, entities, forms, and business process flows.
* Proficiency in Power Platform tools, specifically Power Automate, Power Apps, and Power BI for report generation.
* Experience with common development languages (C#, JavaScript, .NET) for plugin and custom workflow creation
- Setting up automation framework, scrip development, maintaining and execution.
* Knowledge of Microsoft Azure services (e.g., Azure Logic Apps, Azure Functions) and Dataverse (CDS) is a plus.
- Knowledge of Microsoft Azure services (e.g., Azure Logic Apps, Azure Functions) and Dataverse (CDS) is a plus.
* Soft Skills:
* Strong analytical and problem-solving skills with a focus on automation and process improvement.
* Excellent communication skills, both written and verbal, to effectively collaborate with cross-functional teams.
* Ability to work independently and manage multiple tasks simultaneously.
Key Responsibilities:
* Set up automation framework, Design, develop, and maintain automated workflows and processes within Dynamics 365 CRM to streamline business operations and enhance data accuracy.
* Customize Dynamics 365 CRM using Power Automate, Power Apps, and custom plugins to meet specific business requirements.
* Integrate Dynamics 365 with other systems and third-party applications (e.g., ERP, BI tools) to ensure data consistency and automation of cross-platform workflows.
* Ensure data integrity and quality within Dynamics 365 CRM, including data import/export processes, deduplication, and cleanup automation.
* Analyse and optimize CRM automation performance, identifying bottlenecks and implementing improvements for better system responsiveness and reliability.
* Provide support to end-users, assisting with CRM-related issues, and conduct training sessions as needed to enhance adoption of automation.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
