We have a requirement for a Service Desk Analyst working within a Secure environment. This will be supporting a project to roll out a new platform and will require candidates with Security Clearance as well as excellent customer service and communication skills.
The Service Desk Analyst role will be based fully onsite Monday-Friday on a flexible shift pattern covering 8:00am - 6:00pm.
Essential skills for the Service Desk Analyst include:
* Excellent written and verbal communication with exemplary customer facing skills.
* Previous experience of working within the Service Desk, Incident and Request Fulfilment process disciplines and good understanding of priority classifications and SLAs is essential.
* Good working knowledge of Microsoft O/S and applications, including but not limited to Windows Server 2012, Exchange 2013, SQL 2008, Windows 10, Office365 plus general networking technologies.
* Working knowledge of remote working technologies such as MSTSC, MSRA and iLO.
* Excellent critical thinking, problem solving and decision making skills.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
