Role: Principal Service Consultant - Service Design, ITIL
Rate: Outside IR35
Location: Onsite in Farnborough or Bristol. 1 day pw remote.
Duration: 6months
DV clearance required and must be willing to go through a higher level of clearance
Sole British nationals only due to the nature of the project


Service Design Consultant - DV Cleared

Job Summary:

The Service Consultant is responsible for designing, implementing, and improving IT service management (ITSM) processes in accordance with ITIL best practices. The role involves working closely with stakeholders to ensure IT services are efficient, customer-focused, and aligned with business objectives.

Key Responsibilities:

Service Design & Strategy: Develop and optimize IT service strategies, ensuring they align with business goals.
Stakeholder Collaboration: Work closely with business units, technical teams, and external vendors to ensure service requirements are met.
Performance Monitoring & Reporting: Track service performance metrics, analyze trends, and recommend improvements.
Risk & Compliance Management: Ensure services meet regulatory, security, and compliance standards.
Customer Experience Enhancement: Advocate for continuous improvement in service quality and customer satisfaction.
Automation & Innovation: Identify opportunities to automate service processes and enhance efficiency.

Key Skills & Qualifications:

Education: Bachelor's degree in IT, Computer Science, Business, or related field.
Certifications: ITIL v4 Foundation (mandatory); ITIL Intermediate or Expert preferred.
Experience: 3-7 years in IT service management, service design, or consulting roles.
Preferred Experience:

Prior experience in large enterprise IT environments.


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.