Job Title: DAP Delivery Lead

Job Summary:

Responsible for leading and delivering Digital Adoption Platform (DAP) implementations for our clients, ensuring successful adoption and measurable business value. You will work closely with client stakeholders, product subject matter experts (SMEs), and the DAP Vendor to drive project success. Expertise in various project management methodologies, including Agile and Waterfall, and a strong understanding of digital adoption best practices.

Key Responsibilities

· Develop comprehensive DAP (WalkMe) implementation strategies, outlining key milestones, timelines, and resource allocation.

· Define clear solution scope and identify key performance indicators (KPIs) to measure the success of DAP (WalkMe) implementations.

· Defined and executed comprehensive DAP strategies, including content creation, user onboarding, and ongoing support.

· Managed cross-functional teams of developers, business analysts, and UX/UI designers to deliver high-quality DAP solutions.

· Serve as the primary point of contact for clients, building strong relationships and ensuring ongoing communication.

· Act as a liaison between DAP vendor, client stakeholders, and product SMEs, facilitating effective collaboration.

· Lead solution discovery workshops to identify client pain points, understand business processes, and gather detailed requirements.

· Review existing process documentation and conduct discovery sessions with process SMEs to gain a deep understanding of user workflows.

· Translate business requirements into detailed DAP solution designs, outlining specific

Certifications/Trainings:

· Must have, either one or more of: WalkMe DAP Advisor, DAP Analytics I & II, DAP Builder I & II, DAP Consultant, DAP Delivery Consultant, DAP Delivery Engineer, DAP Program Manager I, Whatfix certifications

Primary Skills:

· Digital Adoption Platforms: Deep understanding of DAP concepts, best practices, and leading solutions (e.g., WalkMe, Whatfix, Userlane).

· Project Management: Proven experience in managing complex technology projects, utilizing Agile and Waterfall methodologies.

· Stakeholder Management: Excellent client-facing and stakeholder management skills, with the ability to build strong relationships and communicate effectively.

· Problem Solving: Strong analytical and problem-solving skills, with a proven ability to understand complex business processes and identify areas for improvement.

· Communication: Exceptional written and verbal communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.

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LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

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