Overall purpose of role:
The Operational Change Team manages non-technical delivery, which supports the internal CSO capability & operation, ensuring robust governance wrapper applied to all activity. Working independently or interlocked with CSO technical transformation activity delivering embed & business readiness capability in lockstep.

The Operational Change Manager is responsible for delivering change activities supporting the development of CSO. They will be responsible for ensuring all aspects of assigned are scoped, planned, tracked, and managed to successful completion. As the business strategy alters over the time, the manager will need to adjust or re-align delivery / priorities accordingly
Key Accountabilities:
* The Operational Change manager will lead in the creation, communication and implementation of Operational Change Initiatives in CSO.
* They will work with the PMO to support initiative as necessary; creation & maintenance of detailed project plans covering all deliverables (process, people, IT, control) and dependencies while actively assessing and managing risk; removing / reducing barriers towards realizing goals, ensuring mitigation actions are in place & managed.
* Deliver status reporting by providing against milestones, and transparency of risks and issues and will have to coordinate direct and matrix management of internal and third party resources.
* They will be responsible for creating communication materials for multiple levels of stakeholders and actively manage day to day activities while ensuring delivery accountability is in place.
* They will ensure that their projects and initiatives meet the agreed delivery requirements and that acceptance are managed against agreed acceptance criteria and to a defined plan.

Stakeholder Management and Leadership:
* The Operational Change Manager role will require the ability to influence and negotiate at all levels of the organisation, in order to guide, influence and convince peer and VP stakeholders across BUK COO of the impact of a change and the need to adopt any recommended mitigation required.
* They will work collaboratively with business teams/stakeholders and project/programme stakeholders to ensure that the change meets the needs of the business from a colleague and customer perspective.
* They will manage relationships with key stakeholders across the business area and technical community, ensuring continued buy-in to the portfolio projects.
* They will engage with Business sponsors and stakeholders and develop a network of support across the operation to enable change delivery.
* They will use their knowledge of business areas across CSO, bringing in specialist functions as appropriate, to provide advice and recommendations to influence decisions to ensure seamless landing of change

Decision-making and Problem Solving:
* The Operational Change Manager will demonstrate decision making skills, and evidence good organisational and prioritisation skills.
* They should be resilient and innovative and eager to consider new and better ways of working.
* They will identify risks based on information gathered from projects and programmes and pulling on previously acquired technical experience and learns in order to make evaluative judgements to support decision making across the Retail Bank
* They will make recommendations to Operational Change Lead on corrective actions that need to be made in the change portfolio in order to mitigate potential operational or change execution issues.

Risk and Control:
Take ownership for managing risk and strengthening controls in relation to the work you do. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Bank's Policies and Policy Standards

Essential Skills/Basic Qualifications:
* Experience of working on Operational Change activity with good understanding of the Bank's Change frameworks.
* Relationship building, stakeholder management and great communication skills.
* Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality.
* Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience.

Desirable skills/Preferred Qualifications:
* Experience in leading and managing multiple stakeholders within a complex matrix environment across multiple geographies.
* Experience of project mobilisation, initiation and planning in addition to management of established projects.
* Demonstrable security awareness, and understanding of security in the broad business context
* Skilled in the use of Microsoft Office, including spreadsheets, presentation tools, word processing and Project, and Programme Management software tools.


LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.