Service Desk Analyst - Time onsite in Peterborough - 6 month contract

We require a new Service Desk Analyst

The Analyst will be primarily aligned to a customer specific support desk working in conjunction with one other analyst and customer based analysts. They will be responsible for logging tickets in the customers ITSM, responding to end user contacts either via Phone, Email or Self Service utilising knowledge articles supplied by the client.

There is a requirement to attend the customer site once a month for a team meeting (located near Leicester) so the candidate needs to be able to drive.

Previous IT experience is desirable. Appropriate training will be provided.

The shift pattern when working on the customer specific desk is as below.

Rotate on a 6-week shift pattern (Monday-Friday, Business Days only)

Week Hours
Week 1 06:00 - 14:30
Week 2 07:00 - 15:30
Week 3-6 08:30 - 17:00


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LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.