Infrastructure Engineer
Outside IR35
SC Clearance Required
Until end of March initially, good chance for further 6month extension
Largely remote, meetings in Corsham 1-2 days per month and adhoc travel to Client sites


Overview

This is a hands-on role for an Infrastructure Engineer to work within a multi-disciplinary delivery team. The role is focused on the maintenance and improvement of existing on-premise services.

The objectives and outputs from the role include the following:

Ability to support a modern on-premise infrastructure using Windows Server 2019 and Hyper-V, including the support of management tooling and client devices (Windows 10 based).

Feed into the wider technical team any technical knowledge or experience that could assist in the hosting of new software or creation of test systems using Windows OS within Hyper-V.

Job Description
The Infrastructure Engineer will be part of a small, experienced team supporting the Platform with its day-to-day live service as well as its growing demand and opportunities for project and service enhancements.

The key responsibilities of the role are:
* Responsible for the delivery of technical tasks as directed by the Team Lead.
* Provide 2nd-line support for all requests in scope (e.g. incident, access, support requests)
* Supports wider engineering team (hands-on) in delivering project requirements
* Maintains and adheres to operational procedures and processes. (e.g. patch management, change management)
* A service delivery focus (ITIL aware) that enables engagement with stakeholder service delivery teams

In addition, the individual will be expected to:
* Be self-motivated and show willingness to progress and learn.
* Identify and progress tickets through to suitable conclusion, escalating where appropriate.
* Make decisions but knows when to seek advice from colleagues or leadership.
* Prioritise and manage workload effectively.
* Understand the processes and know where to find the current documented versions.
* Adhere to processes for managing documentation and document control. .
* Attention to detail and collaborative working

Skills and Experience:

Essential
* Proven experience of Physical and Windows server build and support, including Windows Server 2019 build and configuration.
* Ability to provide technical support to progress problem investigation and resolution.
* Experience with Server virtualisation, ideally using Hyper-V.
* Experience of Active Directory, Group Policy, Windows Server DNS (e.g. configuring new GPOs and amend existing)
* Experience of infrastructure management tooling (e.g. AV software, software deployment tools, patch management tools, security monitoring tooling).
* Ability to understand and follow operational procedures.
* A service delivery background that evidences experience of supporting live environments.

Desirable
* Experience with Windows Server 2022 and Windows 10 client configuration via SCCM
* Experience of HP Proliant Server and Storage
* Knowledge and understanding of Windows server security, including implementing CIS benchmarks via GPO on to existing servers
* Understanding and application of SSL certificate management (desktop VPN and servers)
* Previous experience in a healthcare setting
* Working knowledge of Remedy (or other ITSM toolset), reporting software and performance monitoring systems

Key Strengths:
* Be able to adapt and open to new technologies, processes and tools.
* Able to develop excellent relationships with stakeholders.
* Confident working under pressure and able to pivot and respond to different demand signals.
* Methodical and disciplined approach to work.
* Able to prioritise workload for self.
* Ability to work independently.
* Work effectively in a team environment.
* Strong commitment to improving customer satisfaction.


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.