We have an urgent requirement for an ICT Operations Coordinator to provide guidance and leadership to the Tier 1 and 2 teams, and to ensure that a high quality first and second level technical service desk function is provided. The role holder will also be responsible of the delivery of the Tier 1 and Tier 2 service in line with the agreed SLAs.

Key Responsibilities include:
* Manage the overall Tier 1 and Tier 2 functions and their associated activities, including the allocation of resources to fulfil service requirements.
* Take responsibility for relevant ICT incidents, service requests and problems, through escalation to resolution in line with best practice guidelines.
* To ensure service continuity within Tier 1 and 2, during periods of planned, unplanned leave or increased call volumes.
* Monitor KPIs and SLAs relating to incidents and problems assigned to the relevant service functions.

Essential skills and experience include:
* Experience in an ICT service-related environment
* Proven Experience of service delivery, problem management and resolution
* Experience of Managing Teams and Staff
* Experience of desktop software & hardware configuration
* Experience in the use of an ITSM


LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.