Our client is currently looking for a Senior SAM & Technical Operations Consultant. This is a contract role initially until the end of January 2025.
Please note that valid SC clearance is required for this position.
This role is mainly remote with 1 day per week at the client site in London city. If candidate isn't based in London, travel expenses will be reimbursed for the onsite visits.

Responsibilities:
* Support the SAM Practice Leader in delivering its services to our global clients
* Work with SAM Practice team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
* Provides point of contact for solutions and related questions or issues on software licensing
* Facilitates standard processes for ITIL core functions such as Software Asset Management
* Provides point of contact for process related questions or issues and facilitates process related meetings
* Ensures contractual service support requirements are understood and managed.
* Presents operational and service level reports and explains service level support available to internal or external customers.
* Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
* Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
* Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation
* Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues
* Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately

Business Development:
* Recognized within project teams as an expert in technology/SME disciplines and supports implementation decisions.
* Supports the development of solutions and estimates that are correct, viable, and accurate for technology projects.
* Supports the development of designs of proposed solutions by leveraging current industry, technical knowledge and/or enterprise IT knowledge to identify and integrate components, products, and tools in support of new business development.

Service Delivery:
* Demonstrates in-depth knowledge and leadership in at least one IT disciplines to include knowledge of industry standard, trends, and products. Applies this this knowledge to support the design/delivery of innovative solutions that meet customer requirements.
* Interfaces and communicates with mid-level client leadership that may include technical presentations, in their area of expertise.
* Demonstrates proficiency and leadership in solution architecture, design, development, test, configuration, deployment, and maintenance as it relates to their area of expertise (e.g., software, infrastructure, training).
* Reviews solution artifacts and plans.
* Establishes and maintains productive working relationships with third party companies and other project teams to facilitate the exchange of information and application of best practices to client solutions. Freely shares expertise and knowledge with other project teams.
* Contributes to the successful delivery of solutions as it relates to their area of expertise.
* Takes responsibility for the integrity and delivery of the larger solution or major infrastructure solution area as designated in the project plan.
* Keep abreast of information technology and applied research trends and developments and incorporate them into assignments where appropriate.
* May monitor the performance of internal and external service providers and/or sub-contractors in order to ensure the awareness or requirements and adherence to project quality.

Qualifications
Bachelor's degree and a minimum of 5 years' experience in one or more technical disciplines, or equivalent experience. Prior work experience should include:
* Supporting new business development.
* Exposure to clients within at least two industries and domains.
* Interaction and influence with mid-level client leadership.
* Relative contributions to multi-disciplined project teams to design, develop, deliver, and maintain technical solutions that meet client requirements.
* Knowledge and proficiency in solution implementation techniques within their area of expertise.
* Experience in at least two project related roles (i.e. implementer, integrator, test analyst, system administrator, tool specialist, support engineer, team leader or architect).
* Industry certifications in their area of expertise.



Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.